Homebase Terms of Service

Provider: SLRiches LLC, doing business as Sober Living Riches and Homebase ("Homebase") Contact: legal@soberlivingriches.com

These Terms govern the Homebase software service and are separate from any coaching, consulting, order form, or program agreement. An order form controls a conflicting commercial term. The Business Associate Agreement (BAA) controls protected health information.

1. Eligibility and authority

Users must be at least 18 and use an individually assigned account. A person accepting for an organization represents that they are authorized to sign on its behalf. The organization is the customer and is responsible for its authorized users. Accounts may not be shared. Keep organization and contact information accurate and notify Homebase if signing or account authority changes.

2. Service

Homebase provides operational software for sober living homes and housing organizations, including homes and beds, applications, residents, forms, signatures, drug-test logs, payments, referrals, websites, reporting, and assisted workflows. Feature availability depends on the customer's plan and enabled integrations. Homebase is not a clinical provider, emergency service, law firm, accountant, or payment processor and does not replace professional judgment.

Education, examples, templates, Andrew AI responses, and coaching-related resources are informational tools, not individualized professional advice. The customer independently decides admissions, accommodations, discharge, staffing, resident agreements, and business operations. Homebase does not promise occupancy, referrals, revenue, profitability, resident recovery, certification, or regulatory compliance. Software access does not grant a franchise, accreditation, agency relationship, or the right to present a home as endorsed by Sober Living Riches. A separate coaching agreement remains in effect on its own terms; these Terms do not expand its services or guarantees.

3. Customer data and compliance

The customer retains its rights in submitted data and grants Homebase and approved subprocessors the limited rights needed to host, secure, process, back up, return, and support it. Homebase will not sell customer data, use protected health information for advertising, or use protected health information to train a general-purpose model.

The customer is responsible for authority to collect and use its data, required notices and consents, user permissions, and lawful use under HIPAA, 42 CFR Part 2, housing, employment, consumer, and other applicable laws. Homebase's PHI responsibilities are governed by the BAA.

4. Security and acceptable use

Users must safeguard credentials and devices, promptly remove unnecessary access, and report suspected compromise. Users may not break the law; access another tenant; probe, disrupt, scrape, reverse engineer, or overload the service except where law expressly permits; upload malware; misrepresent authority; discriminate unlawfully; or use generated material without appropriate review. Homebase may suspend access reasonably believed to threaten the service, another tenant, or protected data.

5. Assisted features

Homebase may organize information, recommend next steps, and prepare drafts. The user remains the decision maker and must review consequential actions. Email integrations create drafts for review and do not authorize Homebase to send without the user's action. Homebase does not make clinical, admission, discharge, housing-eligibility, legal, or financial decisions for the customer.

6. Connected services and payments

Google, Microsoft, Stripe, and other connected services have their own terms. Homebase exchanges only information needed for the requested integration. Payment instruments are handled by the processor; Homebase records operational status and references. The customer is responsible for its connected accounts, fees, refunds, taxes, and payment descriptions.

7. Privacy, confidentiality, and ownership

Each party will protect the other's nonpublic confidential information with reasonable care, restrict access to people who need it and are bound to protect it, and use it only for this relationship. Ordinary confidentiality exclusions apply to information demonstrably public without breach, already lawfully known, independently developed, or lawfully received without restriction. Required disclosures must be limited to what law requires, with advance notice when legally permitted. These exclusions do not override PHI, Part 2, or other mandatory privacy protection. Confidentiality continues after termination while the information remains confidential. The Privacy Policy describes personal-information practices; the BAA governs PHI.

Homebase and its licensors retain all rights in the software, source code, interfaces, designs, brands, documentation, templates, coaching recordings, training materials, methodologies expressed in those materials, and improvements, excluding customer data and customer-owned content. Access is a limited, nonexclusive, nontransferable license for the customer's authorized business operations during its access term, not a sale, assignment, or work made for hire. No trademark license is implied.

The customer may customize and use supplied forms, outreach drafts, and website outputs for its own business, including distributing completed forms and publishing its own website. That permission continues for outputs lawfully created during access, subject to these restrictions and third-party licenses. It does not permit resale of template libraries, redistribution of coaching or training content, sublicensing the software, removing proprietary notices, or copying protected content or code to build a competing product or train a model. These restrictions do not limit rights that applicable law makes nonwaivable. Third-party and open-source components remain subject to their respective licenses. AI outputs may not be unique or eligible for exclusive intellectual-property rights.

Customer data remains the customer's; Homebase receives no ownership of resident records or customer brands. Voluntary product suggestions may be used without payment to improve the service, but this permission does not include customer confidential information, personal information, PHI, or third-party intellectual property. Homebase will not use the customer's name, logo, or testimonial in marketing without permission.

8. Fees, availability, and termination

Pricing, included access, renewal, cancellation, taxes, and refunds are stated in the applicable order, program agreement, or offer accepted by the customer. These Terms do not independently authorize a charge or convert included access into a paid subscription. Any recurring charge requires disclosed billing terms and the customer's authorization. An agreed future price change applies prospectively with notice, not retroactively.

Homebase uses commercially reasonable security, backup, recovery, and release practices but does not promise uninterrupted operation or an uptime service credit unless separately agreed in writing. Customers should maintain appropriate operational contingency procedures. Homebase may change features while preserving its contractual obligations and will provide reasonable notice of a material service discontinuation when practicable.

Either party may terminate for a material breach not corrected within 30 days after written notice. Homebase may immediately restrict access where reasonably necessary to address unlawful use, an active security threat, or a legal requirement, and will limit the restriction and restore access when reasonably appropriate. Cancellation otherwise follows the accepted commercial offer. Termination does not erase accrued obligations or signed records.

Customers may request an available export through support before access ends. Homebase will reasonably assist with authorized return of customer data; any separately priced custom migration assistance requires agreement first. Statutory access and BAA return duties are not conditioned on buying additional service. Retention, lawful holds, destruction, and protected backups follow the BAA and Privacy Policy. Ownership, output licenses, confidentiality, accrued payment duties, disclaimers, liability limits, dispute terms, and protection of retained data survive as applicable.

9. Disclaimers and liability

To the extent permitted by law and except for express obligations in these Terms or the BAA, the service is provided "as is" and "as available" without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Homebase does not warrant that generated content, contact information, or customer-provided data is accurate, complete, or suitable without review.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential damages, or lost profits, revenues, or goodwill. Homebase's total aggregate liability arising from the service and these Terms, under any legal theory and for all related claims together, is limited to the greater of $500 or the fees paid for Homebase during the 12 months preceding the first event giving rise to the claims. Coaching fees are not Homebase fees unless an accepted order expressly allocates them to the software. The $500 minimum applies to included or no-fee access. Multiple claims do not increase the cap.

No exclusion or cap applies to fraud, willful misconduct, or liability that applicable law prohibits limiting. These terms do not waive mandatory privacy or security duties, restrict a regulator's authority, or limit individuals' nonwaivable rights. The BAA's performance obligations remain enforceable. Each party must take reasonable steps to mitigate its losses.

The customer will defend and indemnify Homebase and its personnel against third-party claims to the extent caused by the customer's unlawful data collection, infringing customer content, unlawful instructions, or unlawful operation of its homes. This does not cover claims caused by Homebase's breach, negligence, or misconduct. Homebase must promptly notify the customer (late notice relieves the duty only to the extent of actual prejudice), provide reasonable cooperation at the customer's expense, and permit the customer to control the defense with competent counsel. No settlement may admit fault by Homebase, impose nonmonetary obligations on it, or leave it liable without its written consent. The customer may not control a regulatory investigation involving Homebase.

10. Governing law and electronic acceptance

California law governs these Terms, excluding conflict-of-law rules, except where mandatory law requires otherwise. Unless another signed agreement requires a different process, disputes will be brought in state courts in Solano County or federal courts with jurisdiction over Solano County, California. The parties should first attempt good-faith resolution through their authorized contacts; this does not delay urgent equitable relief or statutory deadlines.

Clicking the signing button after confirming consent is an electronic signature. Homebase keeps the accepted documents and signing receipt in the customer's Settings. Material changes will be presented for renewed acceptance and will not silently replace previously signed text. An update does not retroactively govern an existing dispute.

11. General provisions

These Terms, the applicable accepted commercial offer, and the BAA form the software agreement. The BAA controls PHI obligations, and mandatory law controls any conflict. A commercial offer changes another provision only if it expressly identifies the change. No purchase-order boilerplate changes these Terms. Separate coaching contracts are not replaced.

Neither party may assign this agreement without the other's consent, except to a successor in a merger or transfer of substantially all relevant assets that assumes the obligations and preserves applicable data protections. Neither party is the other's employee, partner, or agent. Except as law requires, no third party receives contractual enforcement rights. Failure to enforce a provision is not a waiver; an unenforceable provision will be limited to the lawful extent and the remainder preserved.

Neither party is liable for delay caused by events beyond reasonable control if it takes reasonable mitigation steps, but this does not excuse accrued payment obligations or mandatory data-protection duties. Notices may be sent to the organization's account contact or Homebase's contact above; keep those details current. No insurance coverage, indemnity from Homebase, service-level guarantee, or special compliance certification is promised unless expressly agreed in writing.